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FREQUENTLY ASKED QUESTIONS

01

WHERE IS SUMMERELLE BEAUTY LOCATED AND WHERE SHOULD I PARK?

Summerelle Beauty is located inside of Chroma Culture Salon. ​

The address is: 

3534 Worthington Blvd

Unit 101

Frederick, MD 21704

You can park in anywhere in the parking lot regardless if it is labeled "RESERVED". All businesses in the center share parking spaces.

02

WHAT IS YOUR CANCELLATION POLICY

A credit card on file is required to schedule an appointment at Summerelle Beauty. I kindly ask that any changes to an existing appointment be made at least 48 hours in advance. If an appointment is canceled or rescheduled with less than 24 hours notice, the credit card on file will be charged for 50% of the services booked.

NO-SHOWS WILL BE CHARGED FOR 100% OF THE TOTAL FOR SERVICES BOOKED.

03

WHY DOES THE FINAL PRICE SOMETIMES DIFFER FROM THE ONLINE QUOTE?

Prices can differ from online quotes depending on the density and length of the hair as these factors can change the amount of product and time that is needed to perform the services. Please inform me if, to your knowledge, you have thicker-than-average hair. In some cases, additional services may be needed to achieve the desired look. I will disclose the potential changes in pricing prior to beginning the services. 

04

WHAT SHOULD I WEAR?

I ask that you please do not wear necklaces or earrings during your appointments. Please refrain from wearing valuable clothing, hoodies, and turtlenecks. 

05

HOW SHOULD I PREP MY HAIR BEFORE COMING IN?

There is no need to wash your hair before coming in. Please do not have root cover on your hair as this can interfere with color taking to the hair. If you do wash your hair within 24 hours of your appointment, please  be sure to be gentle to your scalp. Any scratches can make your scalp more susceptible to irritation. Please be sure to have your hair brushed and detangled before coming in. In the rare chance that an excessive and not-accounted-for amount of time is used to detangle hair, it could lead to a loss of services or an extra charge for time. 

06

NEEDING A POST SERVICE ADJUSTMENT?

Although Summerelle Beauty does not offer refunds on any services, I encourage you to please reach out to express your concerns within 7 days of the service and we will discuss what options are available to make any adjustments.

BUSINESS HOURS

SUNDAY: CLOSED
MONDAY: 9:00am - 4:30pm
TUESDAY: 9:00am - 4:30pm
WEDNESDAY: CLOSED
THURSDAY: 9:00am - 4:30pm
FRIDAY: 9:00am - 4:30pm
SATURDAY: 10:00am - 4:30pm

 
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